SUPPORT

Hello,

If you're looking for some quick use information about your earphones, or are interested in some of our products but are unsure about the techy bits, you're in the right place.

We've tried to cover the most common questions asked but if you have a question not covered here, feel free to get in touch. You can find our contact details on the Contact Us page or contact support directly at support@bayanaudio.com
 

Wireless Headphones and Earphones 

Which devices are the earphones compatible with?

The MIXX earphones are compatible with all Bluetooth supported phones, tablets and notebooks.

How do I pair (connect) my earphones with my device?

  • For secure simple pairing your audio device must be within 1 metre of the speaker.
  • Turn on the earphones. Press the power/input button. ~Power On' should now be heard and the ~+/skip track button' on the remote should be flashing red and blue (pairing mode)
  • Go into your settings, select and turn on Bluetooth on your device.
  • Scan for new Bluetooth devices and nominate the name of earphones. You will not be prompted for a pass code for pairing. (Note: Bluetooth audio connectivity can vary between devices so it can be beneficial to firstly consult with your audio source user manual for pairing instructions if unsure).
  • Your earphones should now be connected to your device and the announcement ~Pairing completed' should be heard.

Will my earphones remember that I have connected to them before or will I have to pair again?

Your earphones will remain paired to your device and become enabled whenever Bluetooth is turned on.

How far will my earphones stay connected wirelessly?

Your earphones have a wireless range of up to 10 metres making them great for workouts and keeping your phone out of sight and secure.

Can I take calls with my earphones?

Of course. All of the MIXX Bluetooth earphones are hands-free with a built in microphone.

How long does the battery last on my earphones?

The battery lasts up to 5 hours non stop Play or Talk time or 180 hours standby time.

How do I charge my earphones?

You can charge your earphones via the micro USB charging socket on the earphones remote.

A USB to micro USB charging cable is included in the box. What is the length of the cable?

The cable is 1 metre long and sits neatly over your shoulders so you don't have to worry about cables getting caught or tangled.

What size options are available for the ear cushions?

We know one size rarely fits all, so we include 3 different sized ear cushions in every box: small (S), medium (M) and large (L)

Do my MIXX earphones have a warranty and if so, how long for?

Yes, all Mixx products have a 1 year warranty that is valid from the day you buy them.

Where can I download a user manual for my wireless headphones or earphones?

MIXX headphones and earphones should come complete with a Quick Start Guide inside the packaging box. Downloadable versions can also be found here:


True Wireless Earbuds 

How long does it take to charge my Streambuds?

The earbuds will take up to two hours to fully charge. The charging case will take approximately two hours also.

How can I tell if my Streambuds are fully charged?

While the earbuds are charging, a red light will appear on each one. Once the red light has switched off, the earbud is fully charged. Each earbud has its own battery and may take a slightly different amount of time to charge.

How can I tell if the charging case is fully charged?

When charging the Streambuds charging case, you will see four lights near the USB charging port. As the charging case charges up, the lights will switch on, each light representing roughly 25% charge level. Once all four lights are switched on, the charging case is fully charged.

You can check the current charge level by pressing the button next to the lights.

Why is only one earbud making sound?

Check that both earbuds are charged up. Put them into the charging case, close the lid and press the charge button on the case. Once the red lights on the earbuds have gone out, they are fully charged.

Check that both earbuds are powered on and linked together. Press the button on the earbud that is currently playing sound for three seconds. It will switch off. Then press and hold the button on both earbuds for three seconds. Their lights will flash for a few seconds while they link to each other. Once linked, one earbud will flash red and blue. You should now be able to pair it to your device and play music successfully.

Why are my earphones not charging in the case?

In order for the earbuds to charge properly, the lid of the charging case must be on. This ensures contact between the earbuds and the power supply. The lights on the earbuds will turn red to show they are charging. Once they are fully charged the lights will switch off.

Can I use each earbud individually?

It is possible to use each earbud individually in mono. First make sure both earbuds are switched off. Then press and hold the button on the earbud you wish to use until the light flashes red and blue, to indicate it is in pairing mode. You should then be able to select the Streambuds in your phone's Bluetooth settings, it will appear as “Mixx Streambuds”.

Where can I download a user manual for my Streambuds true wireless earbuds?

Your Streambuds should come complete with a Quick Start Guide inside the packaging box. A downloadable version can also be found here:


Speakers

Which devices can I connect my speaker to?

The speakers are compatible with all Bluetooth phones, tablets, iPods, computers and notebooks.

How do I connect my speaker with my device?

  • For secure, simple pairing, your audio device must be within a 1 metre range of the speakers.
  • Once you have paired your speakers, the speakers will have a wireless connection of up to 10 metres.
  • To connect, turn on your speaker via the ON/OFF button.
  • Go into your settings, select and turn on Bluetooth on your device.
  • Scan for new Bluetooth devices and nominate the name of the speakers. You will not be prompted for a pass code for pairing. (Note: Bluetooth audio connectivity can vary between devices so it can be beneficial to firstly consult with your audio source user manual for pairing instructions if unsure).
  • Your speakers should now be connected to your device and the announcement ~Pairing completed' should be heard.

Will my speaker remember if I have connected to it before?

Yes; provided that Bluetooth is enabled on your device, your speaker will connect automatically.

If I receive a call whilst using the speaker, how can I answer it?

Your speaker is hands free. So should you receive a call, simply answer it by pressing the 'Call Answer' button on the bottom of your speaker.

To end your call, and return to listening to music, press the 'Call Answer' button on the bottom of the speaker again.

Can I use my speaker for hands free conference calls?

Yes, the speaker has an integrated microphone.

How do I charge my speaker?

You can charge the speakers via Micro USB. The speaker comes with a USB to Micro USB cable.

Can I use my speaker for hands free conference calls?

Yes, the speaker has an integrated microphone.

How do I charge my speaker?

You can charge the speakers via Micro USB. The speaker comes with a USB to Micro USB cable.

How long will the battery last?

The battery lasts for up to 5 hours non stop play, perfect for a summer picnic or for watching a movie on your tablet.

Are the speakers waterproof?

Unfortunately not, so keep them out of the pool.

Does my MIXX speaker have a warranty and if so, how long for?

Yes, all MIXX products have a 1 year warranty that is valid from the day you buy them.


    Power Banks

    Where can I download a user manual for my Powerlife power bank?

    The Powerlife range of power banks should come complete with a user guide inside the packaging box. Downloadable versions can also be found here:

    How do I charge my Powerlife power bank?

    You can charge your Powerlife power bank via the micro USB charging port found on the device. This is located on the right side on Powerlife 1, 2 and Slim, and it is located on the base on Powerlife 3 and on the top of the C10 and C15. Simply insert the micro USB cable (supplied in the packaging) and connect to a USB mains charger or a USB port on your laptop. 

    How do I know the capacity of my Powerlife power bank?

    The capacity is measured in mAh and can be found on the back of your power bank. Generally the higher the mAh, the longer the battery life. 

    How long will it take to re-charge my power bank?

    Your Powerlife power bank should come pre-charged ready for use, however you will eventually need to recharge it.

    Powerlife 1 power bank (5000 mAh) takes approximately 3 hours to fully charge using a 2.4A USB mains charger.

    C10 power bank (10000 mAh) takes approximately 6 hours to fully charge using a 2.4A USB mains charger. C15 power bank (15000 mAh) takes approximately 9 hours.

    Please note that charge time will vary depending on the power output of your charger.

    How do I know my Powerlife is being charged?

    The battery indicator on your Powerlife will flash while being charged:

    • Powerlife 1 and Powerlife 2 have a 4 level battery indicator. Each LED will continuously flash until all 4 LEDs are lit. 
    • Powerlife 3 has a digital LCD display, this will show the charging status displaying the word 'IN' to indicate that it is charging and the current battery level as a percentage. 
    • Powerlife Slim has a single battery indicator which will flash red until it is fully charged.
    • C10 and C15 powerbanks have a digital LCD display that shows the current battery level as a percentage. While the power bank is charging up, the power level indicator display will flash. Once it reaches 100 (100%) it is fully charged.

    How do I know my Powerlife Slim is charging my phone?

    The battery indicator will turn blue when your phone is being charged. 

    How do I use my C10/C15 to “quick charge” my devices?

    Check the device you want to charge and the cable you are using are “quick charge” compatible. When you plug your cable into the power bank use the blue colour USB socket. This should allow you to charge your compatible QC3.0 devices quicker.

    Does my power bank have a warranty and if so, how long for?

    Yes, all Mixx Powerlife products have a 2 year warranty that is valid from the day you purchase.

     

    Chargers

    How can I use fast charging with the ChargePad wireless charger?

    To use fast charging with your ChargePad wireless charger, make sure that your phone, cable and USB charger are all compatible with QuickCharge 2.0 or higher. We advise checking with the relevant user guides for your phone if you are unsure.

    Why isn’t my phone charging when placed on my ChargePad wireless charger?

    Make sure your phone is placed flat on the surface of the ChargePad and that both devices are the correct way up. If you are using a very thick case with your phone, or one that is magnetically shielding, remove it before using the ChargePad.

    If your phone does not support Qi charging, it will not charge using the ChargePad.

    Where can I download a user manual for my ChargePad wireless charger?

    Your ChargePad should come complete with a Quick Start Guide inside the packaging box. A downloadable version can also be found here:

    Which countries can I use my FLX Charge international travel charger in?

    The complete list of countries can be found here.

    How long does the FLX Charge power bank take to charge?

    The power bank holds 4000 mAh and will take approximately 2.5 hours to fully charge. The Charge Level Indicator lights will gradually light up as the power bank charges up. Once all four lights are on, the power bank is fully charged.

    Where is the US adapter for US-style power outlets?

    The US plug is built into the FLX Charge travel charger, so there is no need for an additional adapter. Flip the two prongs outwards away from the body of the charger to use the charger with a US-style power outlet.

    Can I use both charging outlets at the same time?

    Yes, you can use the built in micro USB / Lightning cable and the USB port on the charger to charge two devices at once. Please note that the charging speed may be reduced when using both charging outlets.

    Where can I download a user manual for my FLX Charge international travel charger?

    Your FLX Charge should come complete with a Quick Start Guide inside the packaging box. A downloadable version can also be found here: