Support

Hello,

If you're looking for some quick information about your MIXX headphones, earbuds or speaker or are interested in some of our products but are unsure about the techy bits, you're in the right place.

We've tried to cover the most common questions asked but if you have a question not covered here, feel free to get in touch. You can find our contact details on the Contact Us page or contact support directly at support@bayanaudio.com
 

Wireless Headphones and Earphones 

Which devices are MIXX headphones / earphones compatible with?

MIXX headphones and earphones are compatible with all Bluetooth supported phones, tablets and notebooks.

How do I pair (connect) my headphones or earphones with my device?

  • For secure simple pairing your audio device must be within 1 metre of the speaker.
  • Turn on the earphones. Press the power/input button. 'Power On' should now be heard and the '+/skip track button' on the remote should be flashing red and blue (pairing mode).
  • Go into your device settings, select and turn on Bluetooth on your device.
  • Scan for new Bluetooth devices and select your headphones / earphones model. You will not be prompted for a pass code for pairing. (Note: Bluetooth audio connectivity can vary between devices so it can be beneficial to firstly consult with your audio source user manual for pairing instructions if unsure).
  • Your headphones / earphones should now be connected to your device and the announcement 'Pairing completed' should be heard.

Will my headphones / earphones remember that I have connected to them before or will I have to pair again?

Your headphones / earphones will remain paired to your device and become enabled whenever Bluetooth is turned on.

How far will my headphones / earphones stay connected wirelessly?

Your earphones have a wireless range of up to 10 metres making them great for workouts and keeping your phone out of sight and secure.

Can I take calls with my headphones / earphones?

Yes, all MIXX Bluetooth headphones and earphones are hands-free with a built in microphone.

How long does the battery last on my wireless headphones?

The battery lasts up to 14 hours on the JX1 and JX2 wireless headphones and 12 hours on the OX2 wireless headphones.

How long does the battery last on my wireless earphones?

The battery lasts up to 5 hours non stop Play or Talk time or 180 hours standby time on all wireless earphones with the exception of the MIXX UltraFit 1 which has a battery life of up to 10 hours.

How do I charge my wireless headphones / earphones?

You can charge your wireless earphones via the micro USB charging socket on the earphones remote. For the wireless headphones the charging socket can be found under the right ear pad.

What size options are available for the ear cushions?

One size rarely fits all, so 3 different size ear cushions are included in the packaging box: small (S), medium (M) and large (L)

Do my MIXX headphones / earphones have a warranty and if so, how long for?

Yes, all MIXX Audio products have a 2 year warranty that is valid from the day you purchase.

Where can I download a user manual for my wireless headphones or earphones?

MIXX headphones and earphones should come complete with a Quick Start Guide inside the packaging box. Downloadable versions can also be found here:


True Wireless Earbuds 

How long does it take to charge my StreamBuds / StreamBuds DX?

The earbuds will take up to two hours to fully charge. The charging case will take approximately two hours also.

How can I tell if my StreamBuds  / StreamBuds DX are fully charged?

While the StreamBuds are charging, a red light will appear on each earbud. Once the red light has switched off, the earbud is fully charged. Each earbud has its own battery and may take a slightly different amount of time to charge.

How can I tell if my StreamBuds charging case is fully charged?

There are four battery level indicators on the back near the USB charging port. As the charging case charges up, the lights will switch on, each light represents approximately 25% charge level. Once all four lights are switched on, the charging case is fully charged.

How can I tell if my StreamBuds DX charging case is fully charged?

There is a battery level indicator on the back near the USB charging port. The charge light will be red while charging and will turn blue when fully charged.

Only one of my StreamBuds seems to pair, how can I resolve?

Follow the below steps:

  1. In case you have previously attempted pairing your StreamBuds with your phone without success, tap the (i) information button next to the entry for ‘Mixx StreamBuds’ in the list of devices on your phone's Bluetooth menu. Select 'forget this device'. If there is a second device with the same name, repeat this step for this too. Then turn off the Bluetooth.
  2. Take the earbuds from the case and press the button on the back of both earbuds at the same time until they both light blue, and then release (before they start to flash) – they will now sync with each other.
  3. To show they have correctly synced, one of the earbuds will start to flash BLUE and RED. Your StreamBuds are now ready to pair with your phone. 
  4. On your phone settings, turn Bluetooth on.
  5. You should now have a single entry of ‘Mixx StreamBuds' appearing in the device list. Tap to connect.

Only one of my StreamBuds DX seems to pair, how can I resolve?

Follow the below steps:

  1. Check the earbuds are deleted from the pairing list on the phone
  2. Put both earbuds into the charge case and leave the lid open, the red charging lights should be on for both earbuds.
  3. Tap and hold the back of both earbuds at the same time and hold for 8 seconds, the light will flash blue 4 times.
  4. Release the earbuds and close the case.
  5. Both earbuds can now be taken out at the same time. The lights will flash blue, followed by red and blue flashing on the right earbud which confirms they are paired. You can now search for your StreamBuds DX in your phone's list of Bluetooth devices. Only one entry will appear.

Why is only one earbud making sound?

Check that both earbuds are charged up. Put them into the charging case, close the lid and press the charge button on the case. Once the red lights on the earbuds have gone, they are fully charged.

Check that both earbuds are powered on and linked together. Press the button on the earbud that is currently playing sound for three seconds. It will switch off. Then press and hold the button on both earbuds for three seconds. Their lights will flash for a few seconds while they link to each other. Once linked, one earbud will flash red and blue. You should now be able to pair it to your device and play music successfully.

Why are my StreamBuds / StreamBuds DX not charging in the case?

In order for the StreamBuds to charge properly, the lid of the charging case must be closed. This ensures contact between the earbuds and the power supply. The lights on the earbuds will turn red to show they are charging. Once they are fully charged the lights will switch off.

Can I use each earbud individually?

It is possible to use each earbud individually in mono. First make sure both earbuds are in the charge case. Then remove the relevant earbud you wish to use. This will then appear on your Bluetooth devices. You can then connect to this earbud.

Where can I download a user manual for my StreamBuds / StreamBuds DX true wireless earbuds?

Your true wireless earbuds should come complete with a Quick Start Guide inside the packaging box. A downloadable version can also be found here:


Speakers

Which devices can I connect my speaker to?

The speakers are compatible with all phones, tablets, iPods, computers and notebooks with Bluetooth audio support.

How do I connect my speaker with my device?

  • For secure, simple pairing, your audio device must be within a 1 metre range of the speakers.
  • Once you have paired your speakers, the speakers will have a wireless connection of up to 10 metres.
  • To connect, turn on your speaker via the ON/OFF button.
  • Go into your settings, select and turn on Bluetooth on your device.
  • Scan for new Bluetooth devices and select the name of the speakers. You will not be prompted for a pass code for pairing. (Note: Bluetooth audio connectivity can vary between devices so it can be beneficial to firstly consult with your audio source user manual for pairing instructions if unsure).
  • Your speakers should now be connected to your device and the announcement that pairing is complete should be heard.

Will my speaker remember if I have connected to it before?

Yes, provided that Bluetooth is enabled on your device, your speaker will connect automatically.

If I receive a call whilst using the speaker, how can I answer it?

Your speaker allows you to take calls hands free. So should you receive a call, simply short press the button listed below next to your speaker model, in order to answer.

S1 - Short press the “call answer” button under the base
S2 - Short press the “call answer” button on top of the speaker
LEEN 7 - Short press the “ON/OFF” button on top of the speaker
SoundQ - Short press the “ON/OFF” button on the base of the speaker

To end the call yourself, short press the same button used to answer the call. Your speaker will automatically resume music play back once the call is disconnected.    

Can I use my speaker to answer calls hands free?

Yes, the speaker has an integrated microphone. Simply start a call from your Bluetooth audio device, this should then automatically select your paired speaker for hands free calling.

How do I charge my speaker?

You can charge the speakers via Micro USB. The speaker comes with a USB to Micro USB cable.

How long will the battery last?

S1 – Up to 5 hours play
S2 – Up to 7 hours play
LEEN 7 – Up to 12 hours play
SoundQ – Up to 10 hours play

Perfect for a summer picnic or for watching movies on your tablet.

Are the speakers waterproof?

The LEEN 7, S1, S2 and S3 Bluetooth speakers are not waterproof.

The SoundQ Bluetooth speaker is IPX5 water resistant for outdoor or bathroom use. The charge port cover must be closed. 

Does my MIXX speaker have a warranty and if so, how long for?

Yes, all MIXX speakers have a 2 year warranty that is valid from the day you purchase.

Can I use my MIXX speaker if I don't have Bluetooth on my device?

The S1, S2, S3 and SoundQ wireless speakers do not have a 3.5mm audio port. 

The LEEN 7 has a 3.5mm audio port for use with an AUX cable (sold separately) so you can connect a variety of audio devices with the use of a suitable cable.

Can I connect with Google Assistant or SIRI through my LEEN 7 speaker?

Yes you can absolutely do this, once your phone is paired to the speaker follow the steps below. 

  • Short press the On/Off button
  • The LEEN 7 will “BEEP” once to confirm connection.
  • You can now ask a question, say a command, call friends, create reminders and much more all simply by pressing a button on your LEEN 7 speaker.
  • To ask another question or give another command simply short press the ON/OFF button again

How can I link two LEEN 7 speakers together?

Follow the below steps

  • Turn your first LEEN 7 speaker on and pair to your device
  • Press and hold the ON/OFF button on your second LEEN 7 until it says “PAIRING” (Please ensure that your second LEEN 7 is not connected to any Bluetooth device close by )
  • The Power/Bluetooth LED indicator will start to flash BLUE
  • Once successfully linked, the second LEEN 7 will say “LINK CONNECTED” and the first LEEN 7 will say “CONNECTED”. The LED indicator will stay on for both LEEN 7 speakers to confirm successful pairing.

Note: Turning off either speaker will result in both speakers turning off. You can then turn on your first LEEN 7 and it will automatically re-pair to your audio device.

How can I link two SoundQ speakers together?

Follow the below steps

  • Turn your first SoundQ speaker on and pair to your device
  • Press and hold the ON/OFF button on your second SoundQ until it says “PAIRING” (Please ensure that your second SoundQ is not connected to any Bluetooth device close by )
  • Press and hold the LINK button on the first SoundQ  speaker until you hear "LINK CONNECTED". The second speaker's LED indicator will be WHITE to confirm successful pairing.

Note: In order to In order to disconnect the link, hold power on the second SoundQ until it says “POWER OFF”.

Where can I download a user manual for my wireless speaker?

Your MIXX wireless speaker should come complete with a Quick Start Guide inside the packaging box. A downloadable version can also be found here: