While the StreamBuds Air are charging, a red light will appear on each earbud. Once the red light has turned off, the earbud is fully charged. Each earbud has its own battery and may take a slightly different amount of time to charge.
Firstly check the earbuds are deleted from the pairing list on the phone and turn your Bluetooth off. Place both earbuds in the charge case and leave the lid open, the red charging lights should be on for both earbuds. Remove both earbuds at the same time and bring them to your ears. You should hear a single 'power on' in each earbud, followed by a 'beep'. Only 1 bud should be flashing red. You can now open your Bluetooth menu, turn your Bluetooth on and scan for the StreamBuds Air.
Check that both earbuds are fully charged. Check that you only have 1 entry for StreamBuds Air in your Bluetooth menu. Make sure they are not paired to another device. Check that both earbuds are powered on and linked together, when taken out of the case you should hear a ‘beep’ to confirm they are paired together.
Return both earbuds to the charging case. Remove all entries for StreamBuds Air from all devices and turn off the Bluetooth for the device you would like to use them with. Remove one of the buds from the case, tap the sensor on this earbud 4 times quickly and wait. If the earbud turns off after a couple of seconds you have been successful, you can return it to the case. You can now remove the other earbud and reset this one in the same way.
It is possible to use each earbud individually in mono. As long as you have paired to them in stereo simply remove the earbud you wish to use on its own. Even if you just want to use one earbud on its own, we recommend pairing to them in stereo first, to allow for easier use in the future.