How long does it take to charge my StreamBuds?
The StreamBuds will take up to two hours to fully charge. The charging case will take approximately two hours also.

How can I tell if my StreamBuds are fully charged?
While the StreamBuds are charging, a red light will appear on each earbud. Once the red light has switched off, the earbud is fully charged. Each earbud has its own battery and may take a slightly different amount of time to charge.

How can I tell if my charging case is fully charged?
There are four battery level indicators on the back near the USB charging port. As the charging case charges up, the lights will switch on, each light represents approximately 25% charge level. Once all four lights are switched on, the charging case is fully charged.

Only one earbud seems to pair with my device, how can I resolve?
Firstly check the earbuds are deleted from the pairing list on the phone. Take the earbuds from the case and press the button on the back of both earbuds at the same time until they both light blue, and then release (before they start to flash) – they will now sync with each other. To show they have correctly synced, one of the earbuds will start to flash BLUE and RED. Your StreamBuds are now ready to pair with your phone. On your phone settings, turn Bluetooth on. You should now have a single entry of 'Mixx StreamBuds' appearing in the device list. Tap to connect.

Why is only one earbud making sound?
Check that both earbuds are charged up. Place them in the charging case, close the lid and press the charge button on the case. Once the red lights on the earbuds have gone, they are fully charged. Check that both earbuds are powered on and linked together. Press the button on the earbud that is currently playing sound for three seconds. It will switch off. Then press and hold the button on both earbuds for three seconds. Their lights will flash for a few seconds while they link to each other. Once linked, one earbud will flash red and blue. You should now be able to pair it to your device and play music successfully.

Why are my StreamBuds not charging in the case?
In order for the StreamBuds to charge properly, the lid of the charging case must be closed. This ensures contact between the earbuds and the power supply. The lights on the earbuds will turn red to show they are charging. Once they are fully charged the lights will switch off.

Can I use each earbud individually?
It is possible to use each earbud individually in mono. First make sure both earbuds are in the charge case and remove all 'StreamBuds' entries from your Bluetooth Device Menu. Then remove the relevant earbud you wish to use. This will then appear on your Bluetooth devices menu. You can then connect to this earbud.

How long is the warranty period?
All MIXX Audio products have a 2 year warranty that is valid from the day you purchase.