Orders and Shipping | MIXX Audio

Orders & Shipping

At MIXX, we aim to dispatch all orders as quickly and efficiently as possible.

Shipping Methods

We use Royal Mail and DHL as our trusted shipping partners. The shipping method is automatically selected based on the value, product type and size:

Royal Mail Tracked 24 - for orders over £20
Royal Mail Tracked 48 - for orders up to £20
DHL - used for Large or Heavy shipments, items exceeding specific weight/dimension thresholds, Record Players (excluding Tribute and Revival 55) and Power Banks

Order Processing Times

We aim to dispatch all orders on the same day if the order is placed before 2pm (Monday to Friday). Orders placed after 2pm may not be dispatched until the following working day.

Orders placed over the weekend or on public holidays will be processed the next working day

Tracking Information

Tracking details are provided for all shipments, whether via Royal Mail or DHL. You will receive a shipping confirmation email with your tracking number on the day your order is dispatched.

Delivery Timeframes (UK orders)

Shipping Method

Royal Mail Tracked 24 | 1-2 working days
Royal Mail Tracked 48 | 2-5 working days
DHL | 1-2 working days (tracked and signed)

Please note - delivery times are estimates and may vary slightly due to carrier delays or peak periods

International Delivery

At this time, we primarily offer shipping within the UK. For international order, please contact our customer support team for more information on availability and shipping options.

FAQs

Secure Purchasing

We offer a number of payment methods, all of which are processed in a secure environment. You are fully protected the moment you place an order with us. We do not store your financial details, all payments are processed through a secure payment service. We use an effective anti-fraud scanning technology to detect high risk orders and act on them immediately. You can be confident in knowing that your personal and payment details are secure when placing an order with us and will not be passed on to a third party.

How much will shipping cost?

We offer a free delivery service with Royal Mail or DPD to all UK addresses we are able to ship to. Our express delivery service is provided with DPD and is fully tracked and secure.

If no one is available to sign for the shipment and you are unable to collect from our carrier's depot, additional charges may be incurred for any additional deliveries.

When will my order be despatched?

We aim to dispatch all orders on the same day if placed before 2pm. Orders placed after 2pm may not be despatched until the following working day

When will I receive my order?

Our free service with Royal Mail is delivered within 1-3 business days to a UK address.
If your item ships by DPD Express Delivery it will be delivered within 1-2 business days. This service will require a signature on delivery.

No deliveries take place on Saturdays, Sundays or Public Holidays.

Am I able to track my order?

Only orders on a DPD Express delivery service are trackable. You will receive DPD tracking details via email and will be able to track the progress of your delivery.

Order Availability

MIXX Audio makes every effort to ensure that our site has up-to-date information about product availability. If an item is not in stock at the time you place an order, we will send you an email informing you how soon we will be able to ship the order. If you wish to cancel the order you may do so. We will take appropriate steps to reimburse any payment you have made in respect of the product.

We are happy to answer any questions concerning your order. Our friendly customer service team are at hand to help with any queries relating to our products, as well as our shipping and returns policies.

Work like a dream and are beautifully designed. The case is so convienient and looks great!

Excellent product, good value for money and easy to use 👍

Not great

If you’re looking for noise cancelling headphones, thee aren’t!
You can hear everything as clear as if you don’t wear headphones at all, which is very annoying… and if you increase the volume, you will still hear background noise and the music will be screaming in you ears so overall it’ll be a messy mix of noises.
The sound is not great (the « voice » setting is best) and despite trying different sizes, it always feel like the head buds are hanging there, about to fall out so not very comfortable.
I bought these as an emergency solution to replace my headphones which had just broken. But I don’t recommend these for regular headphones.

Fine

I bought these to replace my Mixx Streambuds Micro M2 which I've had for 3+ years and these honestly feel like a downgrade despite being newer and more expensive.

The sound quality is pretty good, one of the reasons I like mixx earbuds is that I prefer the sound balance over other brands (Galaxy buds and airpods actually sound more tinny and muted to me!) And these are the same in that regard.

The main issue though is the battery life, a full charge on the buds seems to last about 4 hours, and the case needs charging usually once a day or every other day if used less and one full charge of the case only seems to fully charge the buds twice.

On the micro m2, I'd only have to charge the case usually once a week and the buds could be charged upwards of 5 times with one case charge! Even now with the battery no longer working well on the old ones they still hold charge better than these!

I've also noticed that they seem to die almost immediately after getting the 'battery low' prompt, so it's not much a warning but I suppose it's kind of better then hearing 'battery low please charge' every twenty seconds for like 10 minutes.

Another thing is that they really aren't noise cancelling and can be heard pretty well on high volumes by others. This isn't a problem for me but worth noting if that's what you want them for.

The app is a pretty cool feature and I like that you can change the EQ using it.

They're comfortable to wear, I like the design of the buds and the case, but nothing about these is exactly 'Ultra' or premium. I wanted to like these and will be keeping them as they're fine, but I've had better performance from other earbuds at a similar price range, including Mixx's own cheaper ones.

Great

Great sound, bought multiple times

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