Free shipping and returns

Orders & Shipping

At MIXX, we aim to dispatch all orders as quickly and efficiently as possible.

Shipping Methods

We use Royal Mail and DHL as our trusted shipping partners. The shipping method is automatically selected based on the value, product type and size:

  • Royal Mail Tracked 24 - for orders over £20
  • Royal Mail Tracked 48 - for orders up to £20
  • DHL - used for Large or Heavy shipments, items exceeding specific weight/dimension thresholds, Record Players (excluding Tribute and Revival 55) and Power Banks

Order Processing Times

We aim to dispatch all orders on the same day if the order is placed before 2pm (Monday to Friday). Orders placed after 2pm may not be dispatched until the following working day.

Orders placed over the weekend or on public holidays will be processed the next working day

Tracking Information

Tracking details are provided for all shipments, whether via Royal Mail or DHL. You will receive a shipping confirmation email with your tracking number on the day your order is dispatched.

Delivery Timeframes (UK orders)

Shipping Method

Royal Mail Tracked 24 | 1-2 working days
Royal Mail Tracked 48 | 2-5 working days
DHL | 1-2 working days (tracked and signed)

Please note - delivery times are estimates and may vary slightly due to carrier delays or peak periods

International Delivery

At this time, we primarily offer shipping within the UK. For international order, please contact our customer support team for more information on availability and shipping options.

FAQs

Secure Purchasing

We offer a number of payment methods, all of which are processed in a secure environment. You are fully protected the moment you place an order with us. We do not store your financial details, all payments are processed through a secure payment service. We use an effective anti-fraud scanning technology to detect high risk orders and act on them immediately. You can be confident in knowing that your personal and payment details are secure when placing an order with us and will not be passed on to a third party.

How much will shipping cost?

We offer a free delivery service with Royal Mail or DPD to all UK addresses we are able to ship to. Our express delivery service is provided with DPD and is fully tracked and secure.

If no one is available to sign for the shipment and you are unable to collect from our carrier's depot, additional charges may be incurred for any additional deliveries.

When will my order be despatched?

We aim to dispatch all orders on the same day if placed before 2pm. Orders placed after 2pm may not be despatched until the following working day

When will I receive my order?

Our free service with Royal Mail is delivered within 1-3 business days to a UK address.
If your item ships by DPD Express Delivery it will be delivered within 1-2 business days. This service will require a signature on delivery. 

No deliveries take place on Saturdays, Sundays or Public Holidays.

Am I able to track my order?

Only orders on a DPD Express delivery service are trackable. You will receive DPD tracking details via email and will be able to track the progress of your delivery.

Order Availability

MIXX Audio makes every effort to ensure that our site has up-to-date information about product availability. If an item is not in stock at the time you place an order, we will send you an email informing you how soon we will be able to ship the order. If you wish to cancel the order you may do so. We will take appropriate steps to reimburse any payment you have made in respect of the product.

We are happy to answer any questions concerning your order. Our friendly customer service team are at hand to help with any queries relating to our products, as well as our shipping and returns policies.

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