Returns and Exchanges
At MIXX, we want you to be completely satisfied with your purchase. If something isn't right we're here to help.
How to Return or Exchange your order
We accept returns or exchanges for orders placed on the official MIXX website within 30 days of purchase
To initiate a return or exchange:
- Email us at support@mixx-io.com
- Fill out the contact form below on our website
A customer support representative will be in touch via email to guide you through the process and provide a returns label if applicable
Please note
- We do not accept returns or exchanges for items purchased in-store, via Amazon, eBay, or any thrid-party websites. for those, please contact the retailer directly.
- Only purchases made through our official MIXX website can be returned or exchanged with us.
Return Packaging Guidelines
- To be eligible for a return or exchange, products must be returned in original condition with all original packaging
- If you're unsure about your purchase, we strongly recommend keeping the packaging intact until you've made a final decision
- If you no longer have the original packaging, please still contact our customer support team- we'll do our best to assist you
- Please handle returned items with care-use protective packaging and retain proof of postage
- We aren't responsible for damage during return shipping; you may need tracking proof of posting
Product Warranty
We stand behind the quality of our products. All MIXX products come with a 2 year warranty
If your item is found to be faulty within this period, contact our customer support team. We will repair or replace the item at no cost to you
Contact Us
FAQs
Can I return my item?
If you purchased from our online store and have changed your mind you can return your item to us within 30 days of receiving the delivery. There is no charge for returning to us, simply follow our Returns Guide. Once we receive the item, we will refund the full cost of the goods. If you purchased from a retailer we advise returning to the store you purchased from.
How can I return my order?
If you purchased directly from our online store, you can start the returns process by clicking the button shown below, please provide details of the item you wish to return. Our Customer Service team will be in touch for further details and will provide a returns merchandise authorisation number (RMA), a short form to complete and a printable free-post label to return the item to us. Attach the label to your package and take to your nearest Royal Mail post office or post box if the item is small enough. For your own peace of mind, we advise that you obtain proof of postage. Full instructions can be found in our Returns Guide.
Do I need to return my item to the retail store I purchased from?
If you have changed your mind or would like a refund then yes, your item will need to be returned to the retailer you purchased from. All returns will be subject to the store's returns policy. If they are unable to assist please contact us with your proof of purchase. We will not be able to offer a refund, but our Customer Service team will be able to help in the event of a repair needed or a refund if the product is faulty and within warranty.
I received the wrong item, how can I return?
If you have received the wrong product, please contact us immediately to notify us. We will arrange for the correct product to be sent to you as soon as possible. We will provide a printable free-post label to return the incorrect item, simply follow our Returns Guide on how to send the item back to us.
My item arrived damaged, how can I return?
In the event that your item has been damaged in transit, please contact us. Our Customer Service team will be in touch for further details and will arrange for a replacement to be delivered to you as soon as possible. We may request that the damaged item is returned to us, if so a printable free-post label will be emailed to you. Details of how to return are explained in our Returns Guide.
There is a fault with my purchased item, can I return?
We are proud to offer a minimum 2 years warranty on all of our products, regardless of whether the item was bought from our online store or a retailer. If your item stops working during this time please contact us. Our Customer Service team will be in touch for further details and will do their best to resolve the problem as quickly as possible. If we're unable to find a solution remotely, we will arrange for a repair to be carried out or a replacement to be sent. In the event, where the item needs to be sent to us, we will provide a printable free-post label, simply follow the instructions in our Returns Guide to send the item back to us.
I'm returning a faulty product but I no longer have the original packaging, can I still return my item?
Yes, you do not need to return the item with the original packaging.
I bought my item from a retail store but I don't have the receipt, can I return to MIXX directly?
We will not be able to offer a refund, but our Customer Service team will be able to help in the event of a repair needed if the product is faulty and within warranty.
Will I have to pay delivery charges for arranging the return?
No, we will provide a printable free-post label and form for you to return the item to us. If you do not have a printer, please let us know and we will attempt to assist you further.
How long will it take to receive my money back?
We aim to process all refunds as soon as we receive the item back. You will receive an email from us confirming the refund. Please allow up to 5 business days for your money to arrive in your bank account. This may vary depending on your bank's processes.
Can I exchange my item for another?
Yes, if for any reason you’re unhappy with the item you’ve purchased from us directly, please contact us requesting an exchange. Our Customer Service team will get in touch with you to discuss a potential replacement subject to purchase date, proof of purchase and the condition of your original item.