Product Warranty
Mixx Audio – 2-Year Limited Manufacturer’s Warranty
Warranty Coverage
All Mixx Audio products sold in Europe are covered by a two (2) year limited manufacturer’s warranty from the date of purchase. This warranty covers manufacturing defects, faulty materials or components, and failures under normal use during the warranty period.
This warranty applies only to new products purchased directly from Mixx Audio or from an authorised Mixx Audio reseller.
If a fault is found, Mixx Audio will, at its discretion:
- Repair the product using new or refurbished parts;
- Replace the product with an equivalent new or refurbished product; or
- Provide a partial or full refund of the original purchase price in exchange for the return of the product (proof of purchase may be required to establish the original purchase price).
All replacement products or parts will continue to be covered for the remainder of the original warranty period or for 90 days—whichever is longer.
B-Grade Products
Mixx Audio B-Grade products have been rigorously tested to ensure they meet our strict standards for quality, performance, and structural integrity. Each unit has undergone a thorough refurbishment process, during which any defects identified through testing are replaced with new components.
Every B-Grade product is cleaned, inspected, and certified by our quality assurance team before being approved for sale.
Please note that B-Grade items may show minor cosmetic blemishes, such as small scratches or marks, which do not affect performance or reliability.
B-Grade products are covered by the same two (2) year limited manufacturer’s warranty as new Mixx Audio products. However:
- The warranty period is based on the original purchase date and does not restart when a replacement or B-Grade product is issued as a free replacement for a faulty product.
- If your product is replaced—whether with a new or B-Grade unit—the remaining warranty coverage from the original purchase still applies.
This ensures that all Mixx Audio customers receive consistent warranty protection and product quality, regardless of whether they own a new or B-Grade product.
Making a Warranty Claim
To make a warranty claim, you must provide one of the following as proof of purchase:
- A valid receipt or order confirmation; or
- A bank statement showing the purchase.
If proof of purchase is not available, Mixx Audio may use the batch number printed on the product to determine the warranty start date.
Please contact Mixx Audio Customer Support before returning any product to obtain authorisation and instructions for the return process.
Warranty Exclusions
This warranty does not cover:
- Normal wear and tear, including ear tips, earpads, and cables that deteriorate with regular use;
- Accidental damage, misuse, neglect, or improper handling;
- Unauthorised repairs or modifications made without prior approval from Mixx Audio;
- Loss or theft of the product or any part thereof;
- Cosmetic damage such as scratches, dents, or discolouration that do not affect functionality.
Limitations
This warranty is valid only in the country of purchase and is non-transferable.
Mixx Audio shall not be liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, the product.
Your statutory rights under applicable consumer laws remain unaffected by this warranty.
How to Make a Warranty Claim
1. Contact us: Email support@mixx-audio.com or complete the contact form below or on our website.
2. Provide Details: Include proof of purchase, a description of the fault and clear photos or a short video where possible
3. Return Instruction: Our support team will provide a Return Merchandise Authorisation (RMA) number and a free returns label (UK Customers)
4. Repair or Replacement: Once we receive and inspect your item, we will arrange for a repair or replacement if the product is found to be faulty.
Need Help?
For warranty assistance or product support, please visit:
www.mixxaudio.com/support
or contact support@mixxaudio.com