How long does it take to charge my StreamBuds Sports?
The StreamBuds Sports will take up to two hours to fully charge.

How can I tell if my StreamBuds Sports are fully charged?
While the StreamBuds Sports earbuds are charging, a red light will appear on each earbud. Once the red light has switched off, the earbud is fully charged. Each earbud has its own battery and may take a slightly different amount of time to charge.

Only one earbud seems to pair with my device, how can I resolve?
Firstly, check the earbuds are deleted from the pairing list on the phone and turn your Bluetooth off. Place both earbuds in the charge case and leave the lid open, the red charging lights should be on for both earbuds. Remove both earbuds at the same time, they should say 'pairing' and after a short time they should both start to flash red and blue. Once this happens double press the button on one of the earbuds, this will force them to sync together. You will hear a high 'beep' to confirm the command has been recognised. Once the two buds have paired together you will hear a lower 'beep'.You can now turn on Bluetooth on your phone and search for StreamBuds Sports in the list of Bluetooth devices.

Why is only one earbud making sound?
Check that both earbuds are fully charged. Check that you only have 1 entry for StreamBuds Sports in your Bluetooth menu. Make sure they are not paired to another device. Check that both earbuds are powered on and linked together, when taken out of the case each earbud should say ‘pairing’ followed by a low ‘beep’ to confirm they are paired together.

Can I use each earbud individually?
It is possible to use each earbud individually in mono. As long as you have paired to them in stereo simply turn on the earbud you wish to use on its own. Even if you just want to use one earbud on its own, we recommend pairing to them in stereo first, to allow for easier use in the future.

How long is the warranty period?
All MIXX Audio products have a 2 year warranty that is valid from the day you purchase.