Support Guide

Yes, you can personalise the sound of your StreamQ D3 ANC headphones using the MIXX Control App. All customisation — including EQ (Equaliser) settings — are controlled through the app, giving you full control over your listening experience.

Once you’ve connected your headphones to your Mixx Control App on your phone or tablet via, simply open the MIXX Control App to access EQ presets, fine-tune sound profiles, and manage other features like firmware updates and ANC settings.

Watch the MIXX Control App tutorial here:
MIXX Control App – How-To Video

 Here’s how to connect your StreamQ D3 headphones to the MIXX Control App:
How to connect to the MIXX Control App

If your MIXX StreamQ D3 ANC headphones aren’t connecting as expected or you’d simply like to clear any previously paired devices,  you can reset them back to their original factory settings by following these steps:

• Begin by placing the headphones into pairing mode.
• To do this, first disconnect them from any previously paired devices. Then the LED light starts flashing blue and white, indicating the headphones are ready to pair.
• While in pairing mode, Press the multi-function button five times in succession.
• You’ll hear the voice prompt “Disconnected”, and the headphones will power off.
• After a few seconds, they’ll automatically power back on with the prompt “Power on”, and the LED will flash blue and white once again — ready to pair just like when first out of the box.

If you’re not sure how to pair your MIXX StreamQ D3 headphones with a new device, you can follow our step-by-step guide here:
How to pair your StreamQ D3 headphones

To connect your StreamQ D3 headphones with the MIXX Control App and access features like EQ settings and firmware updates, please refer to the how-to guide here:
 MIXX Control App – How to Connect?