FAQ – StreamBuds AX

▼How long does it take to charge my StreamBuds AX?

The StreamBuds AX will take up to two hours to fully charge. The charging case will take approximately two hours also.

◄How can I tell if my StreamBuds AX are fully charged?

While the StreamBuds AX are charging, a red light will appear on each earbud. Once the red light has switched off, the earbud is fully charged. Each earbud has its own battery and may take a slightly different amount of time to charge.

◄How can I tell if my charging case is fully charged?

There is a battery level indicator on the front of the charging case. While charging one of the LEDs will flash, when all 4 LEDS are solid the case is fully charged.

◄Only one earbud seems to pair with my device, how can I resolve?

Place both earbuds in the charge case and close the lid. Check the earbuds are deleted from the pairing list on the phone and turn your Bluetooth off. Open the case, and listen for both earbuds to say 'power on'. Wait 3 second then double tap one of the sensors, you will hear a 'beep' to confirm the command has registered. Wait for only one earbud to be flashing red and blue, this can take up to 10 seconds. You can now turn on your Bluetooth on your phone and search for StreamBuds AX in the list of Bluetooth devices.

◄Why is only one earbud making sound?

Check that both earbuds are fully charged. Check that you only have 1 entry for StreamBuds AX in your Bluetooth menu. Make sure they are not paired to another device in your house. Check that both earbuds are powered on and linked together, when taken out of the case you should hear a ‘beep’ to confirm they are paired together.

◄Can I use each earbud individually?

It is possible to use each earbud individually in mono. As long as you have paired to them in stereo simply remove the bud you wish to use on its own. Even if you just want to use one bud on its own, we recommend pairing to them in stereo first, to allow for easier use in the future.

◄How long is the warranty period?

All MIXX Audio products have a 2 year warranty that is valid from the day you purchase.

ADDITIONAL INFORMATION

DOWNLOAD USER GUIDE

CONTACT US

RETURNS AND EXCHANGES