FAQ - StreamBuds AX

▼How long does it take to charge my StreamBuds AX?

The StreamBuds AX will take up to two hours to fully charge. The charging case will take approximately two hours also.

◄How can I tell if my StreamBuds AX are fully charged?

While the StreamBuds AX are charging, a red light will appear on each earbud. Once the red light has switched off, the earbud is fully charged. Each earbud has its own battery and may take a slightly different amount of time to charge.

◄How can I tell if my charging case is fully charged?

There is a battery level indicator on the back near the USB C charging port. The charge light will be red while charging and will turn blue when fully charged.

◄Only one earbud seems to pair with my device, how can I resolve?

Firstly check the earbuds are deleted from the pairing list on the phone. Place both earbuds in the charge case and leave the lid open, the red charging lights should be on for both earbuds.Tap and hold the back of both earbuds at the same time and hold for 8 seconds, the light will flash blue 4 times. Release the earbuds and close the case. Both earbuds can now be taken out at the same time. The lights will flash blue, followed by red and blue flashing on the right earbud which confirms they are paired. You can now search for your StreamBuds AX in your phone's list of Bluetooth devices. Only one entry will appear.

◄Why is only one earbud making sound?

Check that both earbuds are fully charged. Remove all entries for Streambuds from the Bluetooth menu on your device. Place both earbuds in the charge case and leave the lid open, the red charging lights should be on for both earbuds.Tap and hold the back of both earbuds at the same time and hold for 8 seconds, the light will flash blue 4 times. Release the earbuds and close the case. Both earbuds can now be taken out at the same time. The lights will flash blue, followed by red and blue flashing on the right earbud which confirms they are paired. You can now search for your StreamBuds AX in your phone's list of Bluetooth devices. Only one entry should appear.

◄Can I use each earbud individually?

It is possible to use each earbud individually in mono. As long as you have paired to them in stereo simply remove the bud you wish to use on its own. Even if you just want to use one bud on its own, we recommend pairing to them in stereo first, to allow for easier use in the future.

◄How long is the warranty period?

All MIXX Audio products have a 2 year warranty that is valid from the day you purchase.

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